Refund & Exchange Policy

At Stillweft, every item is thoughtfully handcrafted and/or custom-made with care. Due to the personalized nature of our products, please review our policy before placing your order.

Custom & Personalized Orders

All customized, personalized, made-to-order, and commissioned items are final sale.

Because these products are created specifically for you, we do not offer refunds, returns, or exchanges on:

• Personalized items

• Custom-designed products

• Custom color selections

• Custom text, names, dates, or logos

• Special-order requests

Please carefully review all customization details before submitting your order.

Non-Custom Items

If you receive a non-custom item that arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and work with you to find an appropriate solution.

3D Printed Item Exchange Policy

While our 3D printed products are designed for everyday use, they may be susceptible to damage if dropped, exposed to excessive heat, or subjected to improper use.

If your 3D printed item breaks during normal use, please contact us within 30 days of receiving your order. We may offer a replacement or exchange at our discretion.

To request an exchange, please provide:

• Your order number

• A description of the issue

• Clear photos of the damaged item

  
  

Exchanges are limited to the same item or a comparable replacement, depending on product availability.

Crochet & Handmade Fiber Products

Due to the handmade nature of our crochet and fiber products, slight variations in color, texture, size, and appearance are normal and are not considered defects.

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for any return shipping costs unless the item was received damaged or incorrect.

Contact Us

If you have questions regarding your order, please contact us through our website contact form or email us directly.

Thank you for supporting Stillweft – Crafting Comfort in Every Dimension. We appreciate the opportunity to create something unique for you and your family.

If you have questions regarding your order, please contact us through our website contact form or email us directly.

Thank you for supporting Stillweft – Crafting Comfort in Every Dimension. We appreciate the opportunity to create something unique for you and your family.

Shipping Policy

Processing Time

At Stillweft, each item is handcrafted and/or made to order with care.

• Ready-to-ship items are typically processed within 3–5 business days.

• Custom and personalized orders typically require 5–14 business days for production, depending on the complexity of the order.

• Processing times may increase during holidays, peak seasons, and large event orders.

  
  

Customers will be notified if additional production time is required.

Shipping Method

We ship all orders via United States Postal Service Priority Mail.

Priority Mail typically delivers within 1–3 business days after shipment; however, delivery dates are estimates and are not guaranteed by Stillweft.

All shipments include:

• Tracking information

• Up to $100 of insurance coverage through USPS

• Delivery updates provided by USPS

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Once your order ships, you will receive a tracking number via email.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Package size and weight

• Delivery destination

• Number of items ordered

  
  

Any applicable shipping charges will be displayed before purchase is completed.

Local Pickup & Delivery

Local pickup and/or delivery may be available for customers in select areas. Availability and fees will be communicated prior to order fulfillment when applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Stillweft is not responsible for delays, lost packages, or additional shipping costs.

• Customers may be responsible for any fees required to reship an order.

  
  

Please review your shipping information carefully before submitting your order.

Lost, Delayed, or Damaged Packages

Once an order has been accepted by USPS, delivery timelines are under the carrier's control.

If your package:

• Arrives damaged

• Appears lost in transit

• Shows delivered but cannot be located

  
  

Please contact us within 7 days of the delivery date or issue being discovered.

We will work with you and USPS to help resolve the situation whenever possible.

Weather & Carrier Delays

Stillweft is not responsible for delays caused by:

• Severe weather

• Natural disasters

• Postal service disruptions

• Holidays

• Other circumstances beyond our control

  
  

Questions About Your Order

If you have questions regarding shipping, delivery, or order status, please contact us through our website contact form.

Thank you for supporting Stillweft — Crafting Comfort in Every Dimension. We appreciate your trust in our family-owned business and look forward to creating something special for you.